What does this guarantee cover?
If within 30 days of purchase, a licensed veterinarian determines that your dog has a congenital or hereditary defect which adversely affects the animal’s health or that your dog died from a congenital or hereditary defect, you have the following options:
- Return the dog for a complete refund
- Return the dog for a replacement dog of equal value
- Retain the dog and receive reimbursement for reasonable veterinary fees, not exceeding the adoption price
What is not covered?
The following are not covered by this Guarantee:
- Cost of regular veterinary care, food, medicine, supplements, training, grooming, cleaning, or other costs of raising and owning a puppy.
- Injuries or accidents, including, but not limited to, ingestion of foreign matters, choking, falls, scrapes, bumps, bruises, bug bites, human inflicted injuries, run-aways,
car relatedinjuries, injuries, and illness or injury resulting from or related to veterinary procedures (e.g. spay or neuter procedures, tail docking, etc.).
- Behavior, personality, or temperament traits including, but not limited to potty training, chewing, digging, etc.
- Appearance, size, or other physical characteristics, breed standards, or aesthetic preferences.
- Hip dysplasia diagnosis in breeds that are known to be prone to hip dysplasia and are overweight or
- Results of genetic testing.
- Contagious illnesses or parasites that are diagnosed more than 7 days after
. We are not responsible for a puppy’s exposure to puppy’sarrival diseases afterthey have left our possession. You should be careful where you takeyour puppy and who handles it as well. The puppy should not be exposedto previously infested disease areas or to places where a high levelof exposure to diseases is possible. Treat Him/Her as if she is a newborn baby. Although we do everything we can to ensure the health of ourpuppies, our health guarantee does not apply to “kennel cough”, coccidia, diarrhea, collapsed trachea, giardia, open fontanel, or parasites.
What are your obligations?
YOU MUST FULFILL THESE OBLIGATIONS, AS EXPLAINED HEREIN, OR THIS HEALTH GUARANTEE WILL TERMINATE AND BECOME NULL AND VOID.
- New Puppy Exam: You must have your puppy examined by a licensed veterinarian within two (2) business days of the arrival of your puppy. A copy of the medical record from this examination for the NPE must be sent to firstname.lastname@example.org within 4 business days.
- No Vaccines for 14 Days: Your puppy will arrive up to date on vaccinations. To avoid over-vaccination, you should not vaccinate the puppy within the first 14 days after your puppy’s arrival.
- Regular Veterinary Care: You must visit a licensed veterinarian on a regular basis and ensure your dog receives proper health checkups and timely inoculations. If the puppy dies, the breeder has the right to demand and order an autopsy on the dog at the purchaser’s expense. If the death is the breeder’s fault which is found as a result of original lab results from a licensed veterinarian, the puppy will be replaced by the breeder.
- Appropriate exercise: All dogs need regular exercise and stimulation. You should speak to your veterinarian about the appropriate amount of exercise for your particular puppy at each stage of its life. In particular, you should be careful to avoid over-exercising your puppy during its growth period.
- Healthy Diet: Your puppy will arrive with information about the type of food it has been fed so far [and a small amount of that food]. If you plan to transition to a new food, you should do so gradually to allow your puppy a chance to acclimate to the new food. You should follow a recommended nutritional program, including feeding only premium dog foods and veterinarian approved supplements. You should be careful not to under or
over feedyour puppy and, in particular, if your puppy’s breed is prone to hip dysplasia be careful not to over-feed your dog.